Privacy Policy

Effective Date: 30 December 2025

At Ideal Building Maintenance (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when visiting our website ideal-ltd.co.uk or contacting us via email.

1. Information We Collect

We may collect the following information when you use our website or contact us:

  • Name, email address, and phone number.

  • Details of your property maintenance needs or inquiries.

  • Any information you voluntarily provide in forms, emails, or messages.

  • Technical data such as IP address, browser type, and usage patterns via cookies (see Section 5).

2. How We Use Your Information

We use your information to:

  • Respond to your inquiries and provide the services you request.

  • Send updates, quotes, or relevant information about our services.

  • Improve our website, services, and customer experience.

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. We may share your data with trusted service providers only when necessary to:

  • Fulfill your maintenance requests.

  • Provide technical support or payment processing.

  • Comply with legal requirements.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described above or to comply with legal obligations.

5. Cookies and Tracking

Our website uses cookies to enhance your experience, analyse traffic, and improve functionality. You can manage or disable cookies through your browser settings.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent at any time.

  • Object to processing or request restriction of your data.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused.

To exercise any of these rights, contact us at support@ideal-ltd.uk.

7. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, loss, or disclosure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: support@ideal-ltd.uk